Terms & Conditions

Terms and Conditions


Please read through our terms and conditions carefully before placing your order.

By using this website and/or placing an order you agree to be bound by these terms and conditions set out below. Please also read our privacy statement regarding personal information provided by you.

If you have any queries relating to these terms and conditions, please email our customer service team at rockyhorrors@hotmail.co.uk.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted on our website. We will also inform you on our News page on this website.

These terms and conditions are governed by English law and in the case of a dispute are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions.

We shall not be liable to any person for any loss or damage, which may arise from the use of any information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by www.PunkEyes.co.uk. Any use of the site or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the written permission of www.PunkEyes.co.uk.

Certain (hypertext) links in this site will lead to websites which are either hosted by our partners or other selected third parties. When you activate any of these you will leave www.PunkEyes.co.uk website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Customer Orders 

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

All orders placed on our website will be acknowledged electronically by email. Please note that electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in person or by telephone or by email).

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or if local suggest that you visit our store.

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in suppliers’ prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed. See below for further information on delivery prices.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative, offer a refund or suggest that you visit our store.


Order processing and tracking

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders received before 12pm Mon-Fri (excl Bank Holidays).

You can track the progress of your order at any time by logging into My Account from the Home page on this website.


We will only deliver goods to the address on the order.

United Kingdom:

Delivery within the United Kingdom is usually via Royal Mail 2nd Class Delivery. You can also pay extra for 1st class delivery, which in most cases arrives next day but this is not guaranteed, in cases of emergency or needing items sent guaranteed next day we can provide this service, cost is weight based so please call 01142493461 for enquiries. We may use alternative couriers at our discretion.

Postage costs* will be displayed at the checkout.

A surcharge may be requested for deliveries to Northern Ireland, Scottish Highlands, Isle of Wight, Channel Islands and other Offshore Islands.

The following postcodes are classified as the Highlands for billing purposes:

IV - all postcodes

KW 1-14

PA 34, 37, 38 & 39

PH 19-26, 30-40, 49 & 50

PH 41 sector 4


Republic of Ireland / Netherlands / Belgium / Luxembourg:

Delivery to the Republic of Ireland is usually via Royal Mail International Signed For Airmail, and some items are also sent via courier service depending on weight and value of items.


Europe - France, Germany, Denmark, Sweden, Italy, Spain, Portugal, Greece, Andorra, Austria, Monaco, Finland:

Delivery to Europe is usually via Royal Mail International Signed For Airmail, and some items are also sent via courier service depending on weight and value of items.


Rest of Europe:

Delivery to Rest of Europe is usually via Royal Mail International Signed For Airmail, and some items are also sent via courier service depending on weight and value of items.


Rest of the world:

International orders are usually sent via Royal Mail Standard Parcel.

www.PunkEyes.co.uk will not accept responsibility for loss of any product being returned by the customer, therefore we recommend you use Royal Mail recorded delivery as you are then guaranteed a signature. If you do not choose to use recorded delivery then it is imperative that you obtain a free certificate of postage which should be kept in a safe place as this will be required if any return parcels go astray. We recommend that you insure the package to the value of the goods being returned.

Return Address

FAO Returns Department
Rocky Horrors (PunkEyes.co.uk)
97 Division Street

Sheffield S1 4GE,

United Kingdom


PLEASE NOTE for returns OUTSIDE UK MAINLAND the package must be clearly marked with the following statement “RETURNED GOODS RELIEF CLAIMED”. If the package does not clearly state this then www.PunkEyes.co.uk may not be able to accept delivery of the return package and therefore unable to issue a refund. We strongly recommend that you post any items back to us with appropriate insurance as we cannot be held liable for items lost in the mail.

Any refund will be processed once your goods are received into our warehouse. Please note that it may take several days for the refund to show in your account. You will be refunded using the same method you used to purchase the goods.

Exchanges will be sent out once your goods are received into our warehouse so long as we have the item(s) in stock. If the item(s) are out of stock we will contact you to let you know when we expect a delivery from our suppliers.

If we have made a mistake on an item sent to you or if it is faulty and unfit for purpose, we will refund the delivery charges.

Your UK statutory rights are not affected by our returns policy.


Product Information

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you will see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of the product on delivery.

We  take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK VAT (as applicable).

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order becomes accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.


General Information

We continually update our online store. From time to time our retail store may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in store. Some website promotions may not be available to customers in certain locations.

When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made and you will have been charged accordingly.

Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.

We reserve the right to refuse any order. Non-acceptance of an order may, for example, result from one of the following:

    The product ordered being unavailable from stock

    Our inability to obtain authorisation of payment

    The identification of an error within the product information, including price or promotion

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.

We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.



We use Paypal so you will be redirected the their website. We do not store any card details on our website.


Privacy Policy Statement

At www.PunkEyes.co.uk we are committed to maintaining your privacy. If we make any changes to this policy we will update this statement on our website and inform you on our News page on the website.


What information do we collect?

We ask for your name, telephone number, home address, email address and date of birth for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further. Your data will enable us, and our processors, to fulfil your order and to notify you about important functionality changes.

We will also send you email newsletters from time to time to inform you about our products, services, promotions and special offers from www.PunkEyes.co.uk. If you do not wish to receive email newsletters simply unselect the option when you sign up to our website or alternatively unsubscribe from the email at any time or send an email to our customer service department at rockyhorrors@hotmail.co.uk in each case writing "unsubscribe" in the subject heading.

Alternatively if you wish to subscribe or re-subscribe please either use the links on the website or contact our customer service department at the above email address writing subscribe in the subject heading.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure the personal information you give us is kept secure and is processed fairly and lawfully.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. At all times where we disclose such information it will remain secure. If you believe your details are incorrect you may correct those details by logging in to My Account from the Homepage. Or alternatively you can contact us at rockyhorrors@hotmail.co.uk .


Further Information

If you need any further information or if your query relates to an order or feedback regarding this site then email us at:


Or call our customer service team between 10am and 6pm Monday - Friday (excluding bank holidays) on:

UK Customers - 0114 2493461

International Customers - +44 114 2493461

You can also contact our retail store in Sheffield between 10am and 6pm Monday to Saturday and between 11pm and 5pm on Sundays and Bank Holidays on:

UK Customers - 0114 249 3461

International Customers - +44 114 2493461


www.PunkEyes.co.uk is owned by Rocky Horrors.



Rocky Horrors

97 Division Street


United Kingdom


All correspondence must be in English.


Our VAT number is: 533842543

Copyright © www.PunkEyes.co.uk, 2017